We offer several monthly service plans for customers. Monthly service plans allow you to budget for a fixed monthly fee to cover a fixed amount of service each month. This is ideal if you need ongoing IT support as you receieve a substantial discount under a service plan vs billing those hours separately.

The price for service plans is based on an agreed upon average number of support hours and the types of support you want to have available such as on-site visits, phone support, email support and text and chat support.

You’ll receive a custom quote for exactly the time and services you need so you don’t pay for what is not needed. In addition, unused service hours roll over into the next month within a calendar year so you can make the most out of your plan.

In addition to on-site and phone support we also offer service via chat, text and email. Service plan members and those who have purchased this type of support can send in support requests through the means which is most convenient for you and most applicable to the type of issue.

Much of our work is done on a project basis. This include web design and development projects where you recieve a fixed price quote for the full price of a new website or web application. Cybersecurity and special equipment setup as well as cloud computing are typically billed per project as well. 

With projects we will meet to find out the requirements for your project and then offer a quote that includes a detailed breakdown of what is included as well as the timeline for completion. You will never pay more than the quoted price for a project unless you add additional requirements after the project begins that were not part of the original quote.

Security is a critical issue for businesses these days and with a Cybersecurity and disaster recovery plan you are taking a big risk with your business. Its not a matter of IF but WHEN you will have to deal with a security breach if not a full blown attack so its best to be prepared.

We can review your systems and security and issue a full report on the risks and suggested remediation plan. If you choose to implement what we suggest we can begin a project to put the recommended sucurity measures in place and also if desired monitor your systems and network to proactively detect any security issues.

Sometimes you just have tech problems that need to be resolved so we offer troubleshooting and support services for a variety of IT systems including Windows and Linux servers (both physical and virtual), Windows, Linux and MacOS computers, iPadOS and Android tablets, networking equirement such as switches, routers, firewalls, Wifi Access points and cable/dsl modems.

Support services can be purchased on a per incident basis or as part of a monthly service contract.